Cancel Your Account

We truly appreciate having you as part of our family and we’re sorry to see you go! If there’s anything we can do to keep your business, our Customer Care team would love to speak with you at 877-282-6248.

To cancel your service, simply complete the form below and we’ll take it from there.

• Please allow 3–5 business days for your request to be processed. Your service end date may depend on your meter read schedule.
• If you’re currently on a contract, an early termination fee may apply. Be sure to review your contract details or reach out to our Customer Care team if you have questions.
• Online cancellation is currently only available for Illinois, Massachusetts and Rhode Island residents.